Blog

Give your Agents the Tools they need

The year just passed has been nothing short of transformative, and has brought about a paradigm shift in how everyone operates. Many organisations have dipped their toes in the idea of remote working environments prior to the pandemic, while many others were forced to adapt. Contact centres and contact centre...

Why use a native Call Centre for Teams

Collaboration and communication is everything in the modern business world. Organisations have gravitated to systems such as Agile and DevOps with the intention of inspiring teamwork and improving operational efficiency; and central to the success of these systems is a robust, unified communications system. With so many companies using a...

Speaker Recognition and Contact Centres

Speech recognition is the ability of a computer to recognise spoken words. Speech recognition software is now becoming commonplace in today’s digitally connected world. In recent years, its growing use in consumer technology has made it nearly synonymous with popular voice-activated digital assistants. Call center customer interactions contain a goldmine...

Conversational AI – Transform Your Contact Centre

Conversational AI allows organisations to achieve higher standards of efficiency and heightened customer satisfaction by providing a central interface surfaced over any channel that controls, queues, and executes the series of back-end processes, integrations and chatbots required to deliver a response to your customer’s query. Simplify your customers’ support journey...

CentrePal – Microsoft Teams Native Contact Centre

A contact centre solution gives an organisation a host of tools that would empower it to resolve customer issues via multiple channels. It would also contain the tools an organisation would need to monitor calls and analyse data for training and development of its agents. Automated call distribution, CRM integration,...