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Month: September 2023

Drag, Drop, Done: Simplifying IVR Design to Improve Your Customer Experience

By CentrePalIn CentrePalPosted September 5, 2023

In today's fast-paced business environment, delivering exceptional customer service is more important than ever. One of the key components of a successful customer service strategy is an effective Interactive Voice Response (IVR) system. IVR systems guide callers through menu options using voice prompts, such as "Press 1 for Sales" or "Enter...

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