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Month: May 2021

Voice of the Customer: The Key to Uplifting Customer Service

By CentrePalIn Analytics, CentrePal, Contact Centre, Customer ExperiencePosted May 3, 2021
Teams Contact Centre - Voice of the Customer

Customer service feedback is important to any business. It helps build the company and improves customer loyalty - both of which will help keep the client invested in your services. The foundation of a successful business relies on its customers. Simply coasting through without hearing feedback from them will most...

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