Introducing visual charts in historical reports
Now, you can set up graphical charts to get a quick overview of the trends for a specific historical report. You will be able to view or hide graphical report charts using the report configuration options.
Language and voice support for the Speech service
CentrePal Teams Contact Centre now includes support for Neural TTS Voices as part of the Azure Cognitive Services integration. You can build Text-to-Speech that speak naturally, choosing from more than 270 neural voices across 119 languages and variants.
Platform support for the Speech Synthesis Markup Language (SSML)
You can now pass Speech Synthesis Markup Language (SSML) when generating Text-to-Speech media. You can control speech parameters such as pronunciation, pitch, rate, pauses, and intonation with Speech Synthesis Markup Language (SSML)