Outbound Call Reports
We have introduced two new reports, Outbound Call Detail and Agent Outbound Call Handling for Outbound Call Interaction.
Outbound Call Detail shows the detailed statistics on the outbound calls by agent and assigned queue such as, Phone Number, Status, Start Time, End Time, Consult Duration, Wrap-up Duration, Outcome, Note and Forms with the predefine date range.
Agent Outbound Call Handling report displays agent performance summary for predefine date range based on outbound interaction handling stats such as, Total Outbound Calls, Completed Calls, Short Calls, Total Consult Time, Average Consult Time, Total Wrap-up Time and Average Wrap-up Time.