Customer service feedback is important to any business. It helps build the company and improves customer loyalty - both of which will help keep the client invested in your services. The foundation of a successful business relies on its customers. Simply coasting through without hearing feedback from them will most...
What is Interactive Voice Response?
IVR allows businesses to interact with callers through a series of automated menus, often enabling the customer to self-serve for faster resolution. An IVR system typically plays a recorded greeting for the caller, announces the menu options, and then either connects the caller with the most qualified agent, transfers them...
Cloud Call Recording has become a Necessity
Businesses across all industries have had to scramble to find ways to record their customer interactions with off-site agents. Customer service organisations need to be able to monitor, assess and train their agents to maintain high customer service levels, mitigate costly disputes and ensure compliance. To make this happen without...