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Month: March 2021

Operator Connect for Microsoft Teams

By CentrePalIn CentrePal, Contact Centre, Contact Centre Management, Contact Centre Trends, Customer Experience, Interaction Management, Unified CommunicationsPosted March 29, 2021

Microsoft Teams’ new Operator Connect feature makes Public Switched Telephone Network (PSTN) calls simpler and faster. It enables you to bring your operator to Teams if they are participating in the programme, while also unlocking several benefits such as:   Leveraging existing operator contracts – You can keep your preferred...

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