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Tag: Sentiment Analysis

Cloud Call Recording has become a Necessity

By CentrePalIn Analytics, Contact Centre, RecordingPosted February 24, 2021

Businesses across all industries have had to scramble to find ways to record their customer interactions with off-site agents. Customer service organisations need to be able to monitor, assess and train their agents to maintain high customer service levels, mitigate costly disputes and ensure compliance. To make this happen without...

Tags: Compliance Recording, Sentiment Analysis, work-at-home agents
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