Cloud Contact Centres: Simplified

CentrePal is a native contact centre for Microsoft Teams. Empower your business and employees with seamless user experience, improved customer experience, unmatched flexibility and in-depth reporting all natively built into Microsoft’s most popular business app.

Future Proof Your Contact Centre With CentrePal's Native Contact Centre for Teams

Unleash the true potential of Microsoft Teams with CentrePal.

Turn Microsoft’s most powerful collaboration and business app into a full-blown cloud-based contact centre and instantly enhance the experience of your organisation’s customers and agents with one seamless, omnichannel solution that natively integrates into Teams.

CentrePal is a native solution for Microsoft Teams that will unify your contact centre with your company-wide UC and collaboration platform.

Revolutionise Your Contact Centre

Advanced-Routing
Drive First Call Resolution

One of the tell-tale signs of the success of any contact centre is its First Call Resolution (FCR) rate. CentrePal helps achieve higher FCR rates by connecting your Contact Centre with the rest of your organisation using the power of Teams.

versatile
Keep Your Finger On The Pulse

Advanced, real-time reporting allows contact centre managers to effectively manage and coach agents, all within Microsoft Teams to allow seamless communication, regardless of physical distance.

future-proof
Enable Remote Work

CentrePal eliminates the need for and investment required into an on-premises contact centre. Our cloud-based solution enable easy upscaling and downscaling and best of all, simple implementation.

scalable
Engage Your Customers From Any Channel

CentrePal allows your agents to use Microsoft Teams to engage with your customers on any channel. Advanced routing puts your customers in contact with the best person to answer their queries and provides full interaction timelines and leading CRM integration.

easy-to-use
First-Class Experience for your Agents

Empower your agents with seamless integration into the Microsoft Teams UI they know and love. By ensuring your agents have your whole organisation at their fingertips, you help deliver a far better customer experience. Agents can seamlessly collaborate with the rest of the organisation, as well as accessing a wide range of user-friendly features that help increase productivity.

low-cost
Save Time and Money With Super Simple Rollout

As a full SaaS cloud-based contact centre solution, CentrePal not offers incredible ease of use for agents, it is exceptionally simple for organisations to roll out to their staff. Our ‘plug-and-play’ solution ensures you’ll have your contact centre agents up and running in no time, whilst the familiar setting of Microsoft Teams drastically reduces onboarding and training time.

Function Meets Form

The user experience you have come to know and love meets the full functionality of a native, sophisticated cloud-based contact centre solution.

Everything you need for communication, collaboration, teamwork and customer relationship management, all in the convenience of Microsoft Teams.

Teams Contact Centre Agent Interface

Powerful Features In A Familiar Setting

CentrePal turns Microsoft Teams into a full-blown contact centre powerhouse.

Within, you will find powerful features that make collaboration and customer relationship management a breeze for agents and management alike.

Advanced-Routing
Advanced Routing

Connecting customers to the right agents using the intelligent automated call routing

Timeline
Interaction Timeline

Full visibility into customers’ journey with a comprehensive timeline, data and analytics

Wall-boards
Wall boards

Real-time wall boards allow agents and supervisors to monitor and manage performance and quality

Supervisory Controls
Supervisory Controls

Supervisors can monitor, coach, and barge-in on agents who are handling customer interactions

Call-Back-Requests
Call-Back Requests

Callers are able to request a call back without loosing their call queue place

Reporting
Reporting

Generate business intelligence reports on performance and customer engagement

Media-Service
Media Service

Customise hold music and announcements for a better caller experience

Security
Security

Convenience and security for Azure. Secure and seamless access with Azure AD SSO

Interaction-Recording
Interaction Recording

Integrate seamlessly with the industry leading compliance recording platforms.

Call-Wrap-up
Call Wrap-up

Record vital details. Pre-set wrap up timer shows agents the time available to complete administrative wrap up activities.

CRM-Integration
CRM Integration

Integrate easily with leading CRM platforms such as SalesForce and link the data gathered for efficient and convenient use.

Customer-Surveys
Customer Surveys

Collect customer feedback through an intuitive interface for accurate performance tracking and measure customer satisfaction.

About Us

CentrePal was founded with the vision of making contact centres simple.

For too long, the solutions available to contact centres have been far too complex, difficult and expensive to implement and – worst of all – frustrating for agents to use.

CentrePal is a solution built for the contact centre industry, by people from the industry.

We see first hand the problems that call centres, their managers, their agents and the wider organisations they serve encounter.

Our locally based, Australian team is dedicated to helping organisations complete their digital transformation of their enterprise communication with our simple, scalable and cost-effective solutions.

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