CentrePal is on track for Microsoft Certification and has recently been added to the Microsoft website as a solution currently in the certification process. Using Microsoft’s most advanced integration model, ‘Extend and Power’, CentrePal has turned Microsoft’s most popular, most trusted, and most powerful collaboration and communications tool into the...
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CentrePal bringing Teams native contact centre solution to UK following APAC success
Following the strong market response in Australia and the APAC region, CentrePal is set to make good on tremendous UK interest with the establishment of its first Azure datacentre in the region.Having hit the market in 2021, CentrePal has developed a glowing reputation in Australia and surrounds for the way...
Decentralised Contact Centres
Decentralised contact centres is a model that has been gaining popularity within the business world and a key to making this model work is providing at-home agents with access to all the applications they use with full availability, reliability and speed. This can include their agent desktop, CRM, knowledge base,...
Voice of the Customer: The Key to Uplifting Customer Service
Customer service feedback is important to any business. It helps build the company and improves customer loyalty - both of which will help keep the client invested in your services. The foundation of a successful business relies on its customers. Simply coasting through without hearing feedback from them will most...
What is Interactive Voice Response?
IVR allows businesses to interact with callers through a series of automated menus, often enabling the customer to self-serve for faster resolution. An IVR system typically plays a recorded greeting for the caller, announces the menu options, and then either connects the caller with the most qualified agent, transfers them...