CentrePal Attains Microsoft Teams Certified Solution Status

Melbourne, Australia – January 2024: CentrePal, a leading innovator in contact centre solutions, proudly announces its designation as a Microsoft Teams Certified Contact Center Solution. This significant achievement highlights CentrePal's dedication to delivering high-quality, reliable, and seamlessly integrated contact centre experiences within the Microsoft ecosystem. "Being recognised as a Microsoft...

Enhance Customer Engagement with CentrePal Web Chat: Your Key to Seamless Communication

Introducing CentrePal Web Chat, a breakthrough in customer engagement. Harnessing the power of Microsoft Teams integration, AI-generated conversation summaries, and innovative Knowledge Management, we're elevating cloud contact centre solutions to new heights. Enable always-on customer support, improved satisfaction, and streamlined operations for your business.

CentrePal on track for Microsoft Certification

CentrePal is on track for Microsoft Certification and has recently been added to the Microsoft website as a solution currently in the certification process. Using Microsoft’s most advanced integration model, ‘Extend and Power’, CentrePal has turned Microsoft’s most popular, most trusted, and most powerful collaboration and communications tool into the...