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Tag: IVR

Conversational AI – Transform Your Contact Centre

By CentrePalIn Contact Centre, Conversational AIPosted January 20, 2021

Conversational AI allows organisations to achieve higher standards of efficiency and heightened customer satisfaction by providing a central interface surfaced over any channel that controls, queues, and executes the series of back-end processes, integrations and chatbots required to deliver a response to your customer’s query. Simplify your customers’ support journey...

Tags: Chatbots, Contact Centre, Conversational AI, IVR, Teams Contact Centre, Voicebots
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