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Tag: Customer Identity Verification

Speaker Recognition and Contact Centres

By CentrePalIn Contact Centre, Conversational AIPosted February 8, 2021

Speech recognition is the ability of a computer to recognise spoken words. Speech recognition software is now becoming commonplace in today’s digitally connected world. In recent years, its growing use in consumer technology has made it nearly synonymous with popular voice-activated digital assistants. Call center customer interactions contain a goldmine...

Tags: Cognitive Services, Contact Centre, Customer Identity Verification, Speaker Recognition, Voice Biometrics
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