Skip to content
CentrePal | Contact Centre for Microsoft Teams
  • Home
  • Partner Program
  • Resources
    • System Status
    • Release Notes
    • News
  • Contact Us

Tag: Call Centre

CentrePal – Microsoft Teams Native Contact Centre

By CentrePalIn CentrePal, Contact Centre, Microsoft TeamsPosted January 19, 2021

A contact centre solution gives an organisation a host of tools that would empower it to resolve customer issues via multiple channels. It would also contain the tools an organisation would need to monitor calls and analyse data for training and development of its agents. Automated call distribution, CRM integration,...

Tags: Call Centre, CCaaS, CentrePal, Contact Centre, Interaction Management, Microsoft Teams, Unified Communications, Workforce Management
More

Recent Posts

  • CentrePal on track for Microsoft Certification
  • CentrePal bringing Teams native contact centre solution to UK following APAC success
  • Decentralised Contact Centres
  • Voice of the Customer: The Key to Uplifting Customer Service
  • What is Interactive Voice Response?
  • Migrating Your Contact Centre to Teams
  • CRM Integration and Why it’s Crucial
  • Advanced Call Routing with MS Teams

Archives

  • June 2022
  • January 2022
  • October 2021
  • May 2021
  • April 2021
  • March 2021
  • February 2021
  • January 2021

Categories

  • Analytics
  • CentrePal
  • Contact Centre
  • Contact Centre Best Practices
  • Contact Centre Management
  • Contact Centre Trends
  • Conversational AI
  • Customer Experience
  • Interaction Management
  • Microsoft Teams
  • Omnichannel
  • Recording
  • Unified Communications
  • Workforce Management

Be updated on the latest on CentrePal .

What's New
What's New

Privacy Policy | Copyright 2023 © CentrePal Pty Ltd. All rights reserved.

Twitter
Wordpress
Linkedin
Youtube
Link