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Day: 22 October 2021

Decentralised Contact Centres

By CentrePalIn CentrePal, Contact Centre, Contact Centre Trends, OmnichannelPosted October 22, 2021

Decentralised contact centres is a model that has been gaining popularity within the business world and a key to making this model work is providing at-home agents with access to all the applications they use with full availability, reliability and speed. This can include their agent desktop, CRM, knowledge base,...

Tags: Teams Contact Centre, work-at-home agents
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