Explore how your council could help residents get answers sooner, give staff an easier way to manage enquiries and reduce the time spent on routine administration.

Join CentrePal and Alexandrina Council online on Tuesday 17 November 2026 to explore how bringing communications and customer service together in Microsoft Teams can support that change.

Alexandrina Council will share what prompted its transformation, how it approached the change and what it has achieved so far, offering practical lessons for councils considering their own next step.

CentrePal’s Head of Public Sector, Sarin Marottikkal, will then look ahead to where AI could help councils reduce routine work and better support staff and residents.

The session will help you:

• Learn from Alexandrina’s experience, including what prompted the initiative, how the council approached the transition and the outcomes achieved so far.
• Explore what’s possible with Microsoft Teams and CentrePal, from bringing phone, email and web chat together to helping staff manage enquiries and leaders understand service performance.
• Consider a useful starting point for AI, with opportunities to help staff find answers, reduce administration and support resident self-service, and guidance on what needs to be in place.
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Designed for local government leaders working in customer service, customer experience, digital and IT.

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The session runs for 30 minutes, including live Q&A. Bring your questions and join us live - this session will not be recorded.

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