Explore how AI could make council services easier to access, resolve everyday requests faster and give your people more time to help.

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Join Microsoft and CentrePal in Melbourne on Thursday 22 October 2026 for a Microsoft Innovation Exchange designed for local government leaders across customer service, customer experience, digital and IT.

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We’ll explore the possibilities across the resident service experience—from helping people find answers at any time and giving staff the context they need, to handling routine requests from start to finish. Discover how these approaches can come together through the Microsoft Cloud, and what they could mean for your council.

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Starting with where you are today, the session will help you:

• Identify where AI could make the greatest difference for your residents and staff.
• Shape a practical roadmap that reflects your budget, your people and your readiness for change.
• Make the case within your council, with clear benefits to discuss with your executive team and councillors.

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You’ll also have time to compare notes with peers from other councils, whether you’re exploring your first use case or building on work already underway.